Accessibility feedback process at Indigenous Services Canada (ISC)
Your feedback will help Indigenous Services Canada (ISC) identify and break down accessibility barriers. Provide feedback on the ISC Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.
How to provide feedback
The ISC Accessibility Manager is designated to receive feedback or alternate format requests on behalf of ISC. We will acknowledge receipt of all accessibility feedback received, unless submitted anonymously.
- Accessibility feedback form
- Video Relay Services (American Sign Language or Langue des signes québécoise)
You can also contact our ISC Accessibility Manager via:
Email: accessibilityfeedback-retroactionaccessibilite@sac-isc.gc.ca
Phone: 1-800-567-9604
Mail: Indigenous Services Canada
The Accessibility Team - HR Workplace Programs
1455-10 rue Wellington
Gatineau QC K1A 0H4
Submit anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- state that you would like your feedback to remain anonymous if your email address includes your name
- do not include your return address on the envelope if you send feedback by mail
If you want a response
If you've asked for a response, we will respond in the same way that you communicated with us.
Finding answers to more complex issues might take time. If that's the case for your feedback, we'll still follow up to let you know what we're doing.
Online form or email feedback
We will respond by email within 7 business days.
Phone feedback
We will respond by phone within 7 business days.
Mail-in feedback
We will respond by mail within 7 business days plus mailing time.
What we do with your feedback
We analyze feedback for trends and patterns. We don't identify individuals in our reports.
The only time your feedback will be connected to you is when you request a personal response from our Accessible Canada Act Implementation Secretariat.
We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
Request an alternate format
You can request an alternate version of our feedback process, accessibility plans or progress reports by email at accessibilityfeedback-retroactionaccessibilite@sac-isc.gc.ca or telephone at 1-800-567-9604.
Formats available:
- large print (larger and clearer font)
- braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- audio (a recording of someone reading the text out loud)
- electronic formats that are compatible with adaptive technology