Contact the Non-Insured Health Benefits program
NIHB provides eligible First Nations and Inuit with coverage for a range of health benefits including drugs, dental and vision care, medical supplies and equipment, mental health counselling and medical transportation.
Please be advised:
Your call may be monitored or recorded for quality assurance and training purposes.
Important message for Non-Insured Health Benefits (NIHB) clients evacuated from their communities
If you have been evacuated from your community and need to refill or replace items that were covered by the NIHB program or you need to access other services covered under NIHB, we can help. Find toll free telephone numbers for all benefits and all regions below.
On this page
- Dental benefits
- Pharmacy benefits
- For Medical Supplies and Equipment, Medical Transportation, Mental Health Counselling and Vision Care benefits: contact your regional office
- Headquarters (general enquiries)
- Email (general enquires and feedback, do not send claims by email)
- Express Scripts Canada (ESC) - for all claims except medical transportation
- Related links
Dental benefits
For specific information on dental policies or the status/outcome of a predetermination request, please call:
Dental Predetermination Centre (dental services)
Non-Insured Health Benefits
Address locator: 1902D
Ottawa ON K1A 0K9
Telephone (toll free): 1-855-618-6291
Fax (toll free): 1-855-618-6290
Dental Predetermination Centre (orthodontic services)
Non-Insured Health Benefits
Address locator: 1902C
Ottawa ON K1A 0K9
Telephone (toll free): 1-866-227-0943
Fax (toll free): 1-866-227-0957
Pharmacy benefits
Providers requesting prior approval of drug benefits, or client questions on pharmacy coverage, please call:
NIHB Drug Exception Centre
Non-Insured Health Benefits
Address locator: 1902D
Ottawa ON K1A 0K9
Telephone (toll free): 1-800-580-0950
Fax (toll free): 1-877-789-4379
Teletypewriter: 1-800-465-7735 (Services Canada)
For Medical Supplies and Equipment, Medical Transportation, Mental Health Counselling and Vision Care benefits: contact your regional office
Coordinates by province from east to west
Atlantic (NL, NS, PE, NB)
Non-Insured Health Benefits
40 Havelock Street
Amherst NS B4H 3Z3
Telephone (toll free): 1-800-565-3294
Email (do not send claims by email): nihb-atlfnihb@sac-isc.gc.ca
Medical transportation and vision care
Fax (toll free): 1-800-377-9288
Medical supplies and equipment and mental health counselling
Fax (toll free): 1-866-963-7700
Quebec
Non-Insured Health Benefits
Guy-Favreau Complex East Tower
202-200 René-Lévesque Blvd W
Montreal QC H2Z 1X4
Vision care, medical supplies and equipment, mental health counselling and medical transportation
Telephone: 1-514-283-1575
Telephone (toll free): 1-877-483-1575
Fax: 1-514-283-7762
Fax (toll free): 1-855-244-4470
Ontario
Non-Insured Health Benefits
1455-10 Wellington Street
Address Locator: 6604E
Gatineau QC K1A 0H4
Client information line
Telephone (toll free): 1-800-640-0642
Fax (toll free): 1-800-806-6662
Medical supplies and equipment, vision care (including eyewear), mental health counselling (vendors and providers only)
Telephone (toll free): 1-800-881-3921
Medical transportation (Ottawa office)
Telephone (toll free): 1-800-881-3921
Telephone (after hours – toll free): 1-833-675-3081
Medical transportation (Sioux Lookout office)
Telephone (toll free): 1-888-283-8885
Emergency after hours (weekdays after 4 pm, weekends and statutory holidays)
Telephone (toll free): 1-833-675-3081
Medical transportation discharge travel for NIHB clients with community of residence in the Sioux Lookout area provided by Sioux Lookout First Nations Health Authority discharge (clients discharged from Manitoba and Ontario)
Telephone (toll free): 1-833-633-8728
Medical transportation (Thunder Bay office)
Telephone: 1-807-343-5390
Telephone (toll free): 1-877-779-7749
Emergency after hours (weekdays after 4 pm, weekends and statutory holidays)
Telephone (toll free): 1-833-675-3081
Manitoba
Non-Insured Health Benefits
300-391 York Avenue
Winnipeg MB R3C 4W1
Medical supplies and equipment, mental health counselling and vision care
Telephone (toll free): 1-800-665-8507
Fax (toll free): 1-800-289-5899
Medical transportation
Telephone (toll free): 1-877-983-0911
Fax: 204-984-7834
Saskatchewan
Non-Insured Health Benefits
Alvin Hamilton Building
098-1783 Hamilton St
Regina SK S4P 2B6
Telephone (toll free): 1-866-885-3933
Email (do not send claims by email):
sac.sasknihb_inquiries.isc@canada.ca (client, public inquiries)
sac.nihb-skverification-ssna-skverification.isc@canada.ca (provider inquiries)
- Call centres for medical transportation and mental health counselling are available 24 hours a day, 7 days a week when calling the toll free number
Alberta
Non-Insured Health Benefits
Canada Place
630-9700 Jasper Avenue
Edmonton AB T5J 4G2
General NIHB inquiries
Telephone (toll free): 1-800-232-7301
Email (do not send claims by email): abnihbqa-qrssna@sac-isc.gc.ca
Medical supplies and equipment
Fax (toll free): 1-833-897-5805
Medical transportation
Telephone (toll free): 1-800-514-7106
Fax: 1-833-897-5806
Email (general inquiries only, do not send claims by email): eru-ure@sac-isc.gc.ca
Mental health counselling
Fax (toll free): 1-833-897-5808
Vision Care
Fax (toll free): 1-833-897-5807
British Columbia
First Nations clients living in BC
Health Benefits for First Nations clients living in British Columbia are provided by the First Nations Health Authority.
First Nations Health Authority (FNHA)
540-757 West Hastings St
Vancouver BC V6C 3E6
Telephone (toll free): 1-855-550-5454
Inuit and non-resident First Nations NIHB clients in BC
Inuit and non-resident First Nations accessing services in BC can contact the NIHB program at 1-800-232-7301.
Northern Region (YT, NT, NU)
Yukon
Yukon: medical transportation and mental health counselling
Non-Insured Health Benefits
100-300 Main St
Whitehorse YT Y1A 2B5
Telephone: 867-393-3800
Telephone (toll free): 1-866-362-6717
Fax: 1-867-667-3999
Fax (toll free): 1-866-225-0569
Vision care, medical supplies and equipment
Non-Insured Health Benefits
1455-10 Wellington Street
Address locator: 6604C
Gatineau QC K1A 0H4
Telephone (toll free): 1-888-332-9222
Fax (toll free): 1-800-949-2718
Northwest Territories and Nunavut
Eyewear, medical supplies and equipment
Non-Insured Health Benefits
1455-10 Wellington Street
Address locator: 6604C
Gatineau QC K1A 0H4
Telephone (toll free): 1-888-332-9222
Fax (toll free): 1-800-949-2718
Medical transportation, eye examinations and mental health counselling
Services for eligible clients in these territories are managed by the territorial governments. Clients living in these Territories who access these services when out of territory should contact the NIHB office in the region where they obtained services to make a claim.
Government of Northwest Territories
Department of Health and Social Services
P.O. Box 1320
Yellowknife NT X1A 2L9
Telephone (toll free): 1-800-661-0830
Nunavut Health Insurance Programs
Office Department of Health
Bag 3
Rankin Inlet NU X0C 0G0
Telephone (toll free): 1-800-661-0833
Headquarters
Non-Insured Health Benefits program
Address locator: 1909A
Ottawa ON K1A 0K9
Email the program
If you have general questions or comments, email us at: nihb-ssna@sac-isc.gc.ca. Do not use email for submission of claims, appeals, and do not include personal information such as your client identification number.
Express Scripts Canada (ESC)
For assistance with services provided by Express Scripts Canada, including Express Scripts Canada NIHB client and provider web accounts, provider enrolment, claims, billing and reimbursement requests for pharmacy, dental, medical supplies and equipment, vision care and mental health counselling benefits.
Website
Express Scripts Canada NIHB provider and client website
NIHB call centre at Express Scripts Canada
Client inquiries
Telephone (toll free): 1-888-441-4777
Provider inquiries
Telephone (toll free): 1-888-511-4666
Provider enrolment
Fax (toll free): 1-855-622-0669
Claims submission
Fax (toll free): 1-888-249-6098
SMS service for clients with a hearing or speech disability
Telephone: 1-289-302-8770